Placed an order for * Kits but on my confirmation it has wrong shipping address should...

GetHuman1631689's customer service issue with 23andme.com from November 2018

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The issue in GetHuman1631689's own words
Placed an order for * Kits but on my confirmation it has wrong shipping address should be **** SW **th Ave*Ocala, Fl. ******called customer number and was told that I would have to place a second order and pay for it because they can't change the shipping address and I would have to pay for my order twice even though it was placed and I called back in less than * minutes*order * M*****************Have someone in the US call me ***-***-*****Oscar I. Diaz
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23andme.com

Customer service issue
Reported by GetHuman1631689
Nov 26th, 2018 - 10 mons ago
I have an issue with 23andme.com too
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Seen by 2 customers so far
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Timeline
GetHuman1631689 started working on this issue
Nov 26th, 2018 9:30pm