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23andMe Customer Service

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Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for 23andMe.

Can I share my 23andMe results with healthcare professionals? Yes, you can share your 23andMe results with healthcare professionals. 23andMe offers a feature called "Share and Compare" which lets... Read more

Are there any restrictions on who can use the 23andMe service? There are a few restrictions on who can use the 23andMe service. Firstly, customers must be at least 18 years of age or have parental... Read more

How Do I Return My Kit and Get a Refund from 23andMe? If you got a genetic testing kit from 23andMe and want to return it before you have used it, or if you've had multiple sample failures,... Read more

Can I access and download my raw DNA data from 23andMe? Yes, users can access and download their raw DNA data from 23andMe. This feature provides individuals with the opportunity to explore... Read more

Is my personal health information kept confidential by 23andMe? Yes, your personal health information is kept confidential by 23andMe. At 23andMe, we understand the importance of maintaining the... Read more

How accurate are the ancestry reports provided by 23andMe? The ancestry reports provided by 23andMe are generally accurate; however, they should be viewed as estimates rather than definitive... Read more

How Do I Contact Support at 23andMe About a Fraudulent Charge? 23andMe is a company that allows you to access your health information and get genetic testing done. However, some people have been... Read more

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Does GetHuman work with 23andMe?

GetHuman does not work with 23andMe's customer support operations, directly or in any other way. GetHuman has no partnership or relation to 23andMe at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check 23andMe's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!