Hector Santemma - ***************I was offered a refund because the analysis on my samp...

GetHuman-hsantemm's customer service issue with 23andme.com from November 2018

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Hector Santemma - ***************I was offered a refund because the analysis on my sample failed twice. I was notified in september that my refund was processed, but as of today I haven't received. *Please send my the refund that I had requested in september***Your second **andMe analysis was unsuccessful*Inbox*x****andMe Notifications ******@***.com**Sep **, ****, *:** AM*to me**Dear Hector Santemma,**Our laboratory received your second saliva sample, but could not successfully analyze it for the same reason that produced the first analysis failure, the concentration of DNA in the saliva sample was insufficient. The laboratory made multiple attempts to obtain sufficient DNA for analysis but was unable to do so.**As this is the second low DNA failure, we are unable to send you another sample kit. There are no known additional steps that would increase the chance of success with a third sample. A full refund, less shipping and handling, is available to you.**Request refund for: Hector Santemma**Get your refund now:*https:**www.**andme.com*user*replace*refund*?profile*id*encrypted**e**b*****a*******Sincerely,*The **andMe Team****Hector Santemma*Sep **, ****, *:** PM*Please verify that you received my request for refund,**Hector Santemma ******@***.com*

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23andme.com

Customer service issue
Reported by GetHuman-hsantemm
Nov 12th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 243 others
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Timeline

GetHuman-hsantemm started working on this issue
Nov 12th, 2018 9:58pm

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