23andMe Customer Service

Contact 23andMe & solve common issues

Use 23andMe's Phone Number

23andMe's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about 23andMe. Below you will also find the phone and non-phone-based contact information we've gathered.

23andMe: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for 23andMe.
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Click below to show 5 more questions, answers, and complete guides to common 23andMe customer support problems.

Contacting 23andMe customer support

Below you can compare and contrast the 2 ways to contact 23andMe by looking at which ones are the fastest and which ones other customers recommend the most for solving 23andMe customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact 23andMe across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-239-5230
Customer Service
3 mins97
Online Help at customercare.23andme.com
Customer Service
< 2 hrs39

Does GetHuman work with 23andMe?

GetHuman does not work with 23andMe's customer support operations, directly or in any other way. GetHuman has no partnership or relation to 23andMe at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check 23andMe's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting 23andMe at a Glance

23andMe has no chat option
23andMe has no customer email
23andMe has 1 help forum
23andMe has no twitter handle
23andMe has no facebook page
Contact information overview

Answered on this page:

How accurate are the ancestry reports provided by 23andMe?
How Do I Contact Support at 23andMe About a Fraudulent Charge?
How long does it take to receive my 23andMe results?
Are there any restrictions on who can use the 23andMe service?
Solutions to common issues

Contacting Other Companies

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