I ordered two kits, one was ancestry and the other was ancestry*health, when received t...

GetHuman767711's customer service issue with 23andme.com from June 2018

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The issue in GetHuman767711's own words
I ordered two kits, one was ancestry and the other was ancestry*health, when received their was no indication which was which, so now I paid for the big package but only got ancestry because of the lack of thought on your parts to identify them, the other person I got it for got my package.**I want to be upgraded otherwise I will initiate a chargeback on both orders.**The orders were under *****@***.com*My account is under *****@***.com
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23andme.com

Customer service issue
Reported by GetHuman767711
Jun 9th, 2018 - a yr ago
I have an issue with 23andme.com too
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Seen by 23 customers so far
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GetHuman767711 started working on this issue
Jun 9th, 2018 11:06pm