I was gifted a DNA kit from my mother. She sent it to me from the states and I'm curren...

GetHuman715608's customer service issue with 23andme.com from May 2018

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The issue in GetHuman715608's own words
I was gifted a DNA kit from my mother. She sent it to me from the states and I'm currently living in Canada. I contacted you guys and I was told I would get a new free kit for me to use in Canada, but I was charged $***. I emailed you guys back and never got a respond. How do I get my free DNA kit if the link you sent me didnt work? My ticket * is *******.
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23andme.com

Customer service issue
Reported by GetHuman715608
May 24th, 2018 - 5 mons ago
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GetHuman715608 started working on this issue
May 24th 8:17pm