My address is *** Abbey Circle Asheville NC ***** I want you to know that, after severa...

GetHuman-jwludgat's customer service issue with 2-10 Home Buyers Warranty from May 2020

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The issue in GetHuman-jwludgat's own words
My address is *** Abbey Circle Asheville NC ***** I want you to know that, after several unsatisfactory interactions with your staff, I will not be renewing with you when this policy becomes due and will be informing my realtor not to recommend you to future buyers. Because I have had a recurrent issue with my dishwasher, I was assured before the last service call that I would not be charged the $*** service fee (NO MATTER WHAT THE OUTCOME), as I made it clear that I had already spent $*** on service calls and still had a non-working dishwasher and did not want to pay any more. The person who took my information said the *** would go towards my deductible if a new one was required or be waived if not. Now I am being told you will not honor what I was told. Either this person misled me through incompetency or lied or you are reneging on this assurance. Either way, I have a dishwasher which does not work still and I have now spent $*** needlessly and for nothing. This leaves a very sour taste and I see no point whatsoever in having a homeowner's protection like this when it is useless.

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2-10 Home Buyers Warranty

Customer service issue
Reported by GetHuman-jwludgat
May 21st, 2020 - 3 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 10 others
0 customers following this

Timeline

GetHuman-jwludgat started working on this issue
May 21st, 2020 1:15am

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