I need to speak with someone at *PW because I upgraded from *PW* to *PW* and appear to...

GetHuman-ericacke's customer service issue with 1Password from March 2021

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The issue in GetHuman-ericacke's own words
I need to speak with someone at *PW because I upgraded from *PW* to *PW* and appear to have lost lots of very valuable data. My Mac and iOS devices were synced when I was using *PW*, but now no longer do so. I kept my *PW data in Dropbox.**After the 'upgrade' to v* Mac, I've lost a lot of valuable data on the Mac, but it appears to still be present on my iOS devices. According to my iOS devices, I have *** (All items), *** (Logins), * (Secure Notes), * (Credit Cards), * (Memberships), ** (Software Licenses), * (Bank Accounts).**The Mac shows only *** (All items) and no longer lists the numbers for Logins, Secure Notes, Credit Cards, Memberships, Software Licenses, and Bank Accounts. Thus, I appear to have lost lots of data on the Mac after doing the 'upgrade' as well as the useful feature that told me the total number of Logins, Notes, etc. **The 'Secure Note' on the Mac is 'Welcome to *Password' while on iOS it is my Driver's License.**There are * Credit Cards on the Mac and * in iOS.*There are * Memberships on the Mac and * in iOS.*There are * Documents on the Mac and * in iOS. (On the Mac, * of the docs are *Password* licenses and a Hazel license. I believe there should be several other licenses for Moom, etc.)*There are * Bank Accounts on the Mac and * in iOS.*I didn't count the Software Licenses on the Mac but there are ** in iOS. It looks as if there are many more in iOS.**I'm extremely disappointed that v* appears to have lost valuable data that was in v*. **How can I fix this mess? Thanks.**Eric

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1Password

Customer service issue
Reported by GetHuman-ericacke
Mar 22nd, 2021 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 133 others
0 customers following this

Timeline

GetHuman-ericacke started working on this issue
Mar 22nd, 2021 9:14pm