I downloaded version *, and my older version disappeared with all the passwords. Versi...

GetHuman-rudyper's customer service issue with 1Password from June 2018

Help with my 1Password issue
The issue in GetHuman-rudyper's own words
Log on and find my account status, my setup number, and the so-called Secret Key ... I downloaded version *, and my older version disappeared with all the passwords. Version * won't let me get to my account. It offers links, but then I get into a loop that requires my setup ID number, which I cannot find. The older version offered only a few options when you click not it on my Mac, and I could not get any option to find the menu or my account!*I don't recall what I paid for, but apparently I do have an account I cannot access because of that cursed Secret Key number!*Help!*Rudy *****@***.com
Every option I tried kept me in a loop where I had to keep providing my email, and each screen to log on required the Secret Key or the setup ID which I could not get to.
Call me and walk me through a solution.*Or, email me but please don't lead me into another loop that requires the above information I don't have!
I have been their customer for *-* years, and recommended their product to a lot of friends.
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1Password

*Password version *
Customer service issue
Reported by GetHuman-rudyper
Jun 8th, 2018 - a yr ago
I have an issue with 1Password too
Fixed
Seen by 9 customers so far
Similar issue to 329 others
0 customers following this
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Timeline
GetHuman-rudyper started working on this issue
Jun 8th, 2018 6:26pm
GetHuman-rudyper indicated the issue is not fixed yet.
Jun 9th, 2018 4:24am
GetHuman-rudyper indicated the issue is not fixed yet.
Jun 9th, 2018 10:02pm