I have been a loyal *&* customer for almost ** years.**In approximately August of this...

GetHuman1627017's customer service issue with 1&1 Internet, Inc. from November 2018

6 views
 | 
56 similar
 | 
0 following
Help with my 1&1 Internet, Inc. issue
Next: our robot will wait on hold for GetHuman1627017 to get a 1&1 Internet, Inc. rep on the line!
Always use the GetHuman Phone tocall 1&1 Internet, Inc.. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1627017's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
First: share to improve GetHuman1627017's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1627017 may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman1627017's own words
I have been a loyal *&* customer for almost ** years.**In approximately August of this year, my credit card payments -- for reasons unknown to me -- stopped going through without my knowledge. Upon realizing their was an issue (approximately a month and a half later) I updated my credit card per the instructions on the site and believed the issue was fixed.**After seeing it was not last week, I called customer service to get the payment issue straightened out and was told that it was too late to do so, and that *&* was in the process of deleting all of my data and terminating all of my domains and would be pursuing a negative mark on y credit report. **The representative indicated that despite my efforts to fix this and pay, your company would not be dissuaded from terminating my accounts. **What a horrible way to treat a customer of ** years that has sent you more business than I can even recall. Suffice it to say that I am completely astounded.**Please advise as to whether there is something further that can be done to fix this issue and, or at least preserve my domains. If my domains (that were pre-paid for) are truly cancelled as the representative indicated they would be, I will explore my legal rights in relation to the hard that that will surely cause my business.
GetHuman1627017 did not yet indicate what 1&1 Internet, Inc. should do to make this right.
I have an issue with 1&1 Internet, Inc. too
How GetHuman1627017 fixed the problem
We are waiting for GetHuman1627017 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get 1&1 Internet, Inc.'s attention and get better help faster. Tap below to get started.
Having 1&1 Internet, Inc. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1627017 fixes it.
This email address isn't valid

1&1 Internet, Inc.

Customer service issue
Reported by GetHuman1627017
Nov 26th, 2018 - 9 mons ago
I have an issue with 1&1 Internet, Inc. too
Not resolved
Seen by 6 customers so far
Similar issue to 56 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1627017 started working on this issue
Nov 26th, 2018 2:37pm