Horrible Way to Trea

GetHuman1627017's customer service issue with 1&1 Internet, Inc. from November 2018

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The issue in GetHuman1627017's own words
I have been a loyal *&* customer for almost ** years.**In approximately August of this year, my credit card payments -- for reasons unknown to me -- stopped going through without my knowledge. Upon realizing their was an issue (approximately a month and a half later) I updated my credit card per the instructions on the site and believed the issue was fixed.**After seeing it was not last week, I called customer service to get the payment issue straightened out and was told that it was too late to do so, and that *&* was in the process of deleting all of my data and terminating all of my domains and would be pursuing a negative mark on y credit report. **The representative indicated that despite my efforts to fix this and pay, your company would not be dissuaded from terminating my accounts. **What a horrible way to treat a customer of ** years that has sent you more business than I can even recall. Suffice it to say that I am completely astounded.**Please advise as to whether there is something further that can be done to fix this issue and * or at least preserve my domains. If my domains (that were pre-paid for) are truly cancelled as the representative indicated they would be, I will explore my legal rights in relation to the hard that that will surely cause my business.
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1&1 Internet, Inc.

Customer service issue
Reported by GetHuman1627017
Nov 26th, 2018 - 9 mons ago
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GetHuman1627017 started working on this issue
Nov 26th, 2018 2:32pm
GetHuman1627017 indicated the issue is not fixed yet.
Nov 26th, 2018 2:32pm