Our internet has stopped working we have unplugged everything and reset multiple times...

GetHuman-jennyisb's customer service issue with 1&1 Internet, Inc. from August 2018

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The issue in GetHuman-jennyisb's own words
Our internet has stopped working we have unplugged everything and reset multiple times. The info button is red on our router
GetHuman-jennyisb did not yet indicate what 1&1 Internet, Inc. should do to make this right.
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1&1 Internet, Inc.

Customer service issue
Reported by GetHuman-jennyisb
Aug 4th, 2018 - a yr ago
I have an issue with 1&1 Internet, Inc. too
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Seen by 6 customers so far
Similar issue to 13 others
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Last 4 digits of Social Security number
Timeline
GetHuman-jennyisb started working on this issue
Aug 4th, 2018 4:18pm