Viking Appliances Customer Service

Phone Number & Contact Information

888-845-4641
Toll-free·Calls Customer Service·Most popular Viking Appliances number
Q:How do I get a live human at Viking Appliances?
A:Press 1
Q:Does Viking Appliances offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm CST. The least busy day is Friday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy times

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Viking Appliances phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Below are some clips we've found from Viking Appliances's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Viking Range LLC. Please listen closely as our menu options have recently changed. All calls may be monitored or recorded for quality purposes. If you know your party's extension, you may dial that number at any time during this message.
For directory by name, please press eight.
For our parts department, please press one.
For product sales, please press two."
Excerpt from a call with Viking Appliances
Tuesday, February 6, 2024 12:03 AM

What are the hours and when should I call?

Viking Appliances operates the call center for this 888-845-4641 phone number Mon-Fri 8am-5pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 11 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Viking Appliances phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Viking Appliances staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Viking Appliances is Friday. The most busy day to call is Monday. Again, this is based on a sample of 11 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Viking Appliances is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Viking Appliances staffs the call center well on Friday.

The Editor's Notes on Calling Viking Appliances

Feb 6, 2024

Viking is a manufacturer of luxury kitchen and cooking appliances. As one of the most respected brands in the world among home chefs, it isn't surprising that Viking Appliances gets a lot of requests for customer service each and every day.

Why Do People Call Viking Appliances Customer Support?

People call Viking Appliances customer support for a range of reasons, including:

Questions about Viking Appliances

Getting quotes on major appliances or purchasing accessories

Getting a referral to a service technician or retailer

Technical support and troubleshooting

Billing questions

Order status

Warranty claims

Best Practices for Calling Viking Appliances Customer Service

there are several things that you can do to help ensure that your call to Viking Appliances is handled quickly and professionally:

Call the Right Number

As is true with many companies, Viking has different departments and each has its own phone number or extension. The toll-free number is for those who either own a Viking appliance and need assistance or who are interested in Viking Appliances and need product information or advice. If you need assistance with a product that you own, you will be directed to push three on your touchpad to get assistance. If you need information, you'll be asked to hit to be directed to a customer support agent who can provide you with information about Viking products.

If you are interested in buying a Viking appliance or product, there are separate procedures for requesting a quote versus purchasing an accessory. Because of the cost of Viking Appliances, you will have to submit a request for a quote online. If you wish to purchase an accessory, you can do so through the company's ordering number.

Viking Range, the Corporation, has its own separate number at headquarters.

Before and During Your Call

Before calling, make sure that you have relevant documentation in front of you. This documentation may include order confirmations, price quotes, contact information for your contractor or retailer, service contracts or reports from service technicians, billing statements and any previous correspondence between you and Viking regarding your issue.

If you are calling about a product that you own and you need help with troubleshooting or learning how to use a product feature, call from the same room as the product so that you and the agent can work together.

Have some way of taking notes during your call. Call notes can be very handy if you have to speak to more than one person about your issue or you need to escalate your case.

How do Consumers Feel About Calling Viking Appliances Customer Service?

There does not appear to be a pattern of consumer complaints present online. This indicates that Viking is offering a decent level of customer service and that consumers are reasonably satisfied with the customer support received.

What Kind of Issues can a Viking Appliances Customer Service Representative Resolve?

A Viking Appliances customer service representative can resolve many issues, including answering questions about products, providing the status of a product purchase, referrals to contractors, service technicians or retailers, basic troubleshooting and technical support, initiating warranty claims and researching billing questions. A customer service representative can also take orders for Viking accessories.

What Can't Be Resolved With a Call to Viking Appliances Customer Service?

Because of the nature of the products that it sells, Viking Appliances can only provide limited troubleshooting over the phone. In some cases, a technician visit will have to be scheduled so that somebody can physically inspect the appliance and make repairs. Many Viking Appliances are sold through contractors or retailers. While a customer service agent can take down a report of a poor experience with an authorized technician, retailer or contractor, these agents are not mediators and may not be able to completely resolve your issue with a third-party business.

What Should You Do If You Have an Unsuccessful Call with Viking Appliances?

If you get off the phone with Viking Appliances customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

First, review your call notes. You may be able to identify areas of miscommunication that led to the failure of your first call.

Next, call back. The next agent you speak to may have more training or experience and be in a better position to understand and resolve your issue.

If a second call does not go well, try getting in touch another way. One option is to submit a support request online through Viking's website.

If you purchased your Viking appliance through a retailer or contractor, you might try contacting that company and asking for an intervention. This third-party business may also be willing to resolve your issue themselves, as a goodwill gesture in hopes that you will give them more business in the future.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Viking Appliances's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Viking Appliances agent. This phone number is Viking Appliances's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-845-4641 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Viking Appliances first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Viking Appliances has 1 phone number. It's not always clear what is the best way to talk to Viking Appliances representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Viking Appliances. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Viking Appliances. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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