TomTom Help Pages
TomTom Customer FAQ, Forum, and Online Help Desk
TomTom Help @ help.tomtom.comCustomer Help
- It takes an average of 13 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 1:30pm.
- Common topics include Where to buy, Complaint, Technical support, Repairs, Returns, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with TomTom. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent TomTom help topics searched
Hello,**My email address is *****@***.com and I recently bought a Tom Tom Go Classic...
cant create an account
Paid for speed camera updates and haven't received anything yet
Ich habe am **. November **** f*r Traffic Europa ** Monate bezahlt, aber den Dienst ni...
I'M HOPING SOMEONE WILL READ THIS AND RESPOND THIS TIME !!**I have tried to contact Tom...
I can not add this Magellan to my account?
I can not add the Megellan RoadMATE. ****t-LM TO THE WEB SITE I bought this unit on Fa...
When I purchased my Tomtom GPS it says right on the box that map updates are free. But...
Dear Sir * Madam *i am a ** year old veteran not very computer savvy, yesterday Sunday...
Hallo, ich habe ein *lteres NAVI TomTom Home XL T Europe, auf welchem *berraschenderwei...
Iam unable to set up an account. I wish to use my drive. I have tried several times to...
I want to set up an account so I can use my drive. I have tried several times but have...
I wish to set up an account, so I can use my drive, but cannot
I’ve searched the Net but can’t find an absolute answer to this.**I’ve just bought (but...
I do not use Tom Tom. But we have the situation, that courier services use our driveway...
Dear Sir*madam*As I cannot make contact with anybody in any senior position I am trying...
Guten Morgen,*ich fahre einen Mazda CX *, in dem ein TomTom Home eingebaut ist.*Meine F...
TomTom Online Help at help.tomtom.com - Info & Stats
Help desk addresshttps://help.tomtom.com/hc/en-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time13
Rank amongst all ways to reach them1
Other means of communicationweb, twitter, chat
Communication customer rating64%
Quality of help rating81%
Votes for online help28
When this was last updatedTue Apr 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
TomTom Help Pages: What to Know
This is the TomTom help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TomTom's best customer help page or faq or forum, this is the best entry point according to 5,322 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.tomtom.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TomTom agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting TomTom: General Information
TomTom does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with TomTom using 3 different media: web, twitter, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TomTom.
Do TomTom and GetHuman work together?
GetHuman has no relationship with TomTom and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.