How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Thule phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Thule number should go right to a real human being
Below are some clips we've found from Thule's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Two Lead Group consumer service.
Representing Two Lea, Sport Rack and Case Logic, For assistance choosing the correct product for your vehicle, press one.
For juvenile and pet products, press two."
Excerpt from a call with Thule
Tuesday, January 9, 2024 9:12 PM
The first phone menu
"To two Le Group consumer service. Representing two Le, Sport Rack and Case Logic.
For assistance choosing the correct product for your vehicle, press one.
For juvenile and pet products, press two.
For luggage, backpacks, bike travel cases, hydration packs, press three.
For assistance with keys, locks, or spare parts, press four."
Excerpt from a call with Thule
Friday, February 16, 2024 8:42 PM
In fact, much of this information on this page is superfluous because this Thule phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Thule operates the call center for this 800-238-2388 phone number Tue-Fri 8:30am-5:30pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thule phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thule staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Thule is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Thule is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thule staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Thule number?
Below is a sample of recent calls to Thule, and their purpose. Are any of these similar to the reason you are trying to call?
Missing parts for ski rack: "Thule sent me an adapter kit but there are no bolts, nuts, or clamps included as shown in the instructions."
- From a call lasting 41m 35s , Feb 16, 2024 8:42 PM
Inquiry about becoming dealer: "Hi. How do I become a dealer to sell your hitch bike racks, please?"
- From a call lasting 4m 56s , Jan 9, 2024 9:12 PM
More Ways to Contact Thule Customer Service
There are of course other ways to contact Thule customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Thule will reply our your email.
Conclusion and closing notes
This is Thule's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thule agent. This phone number is Thule's best phone number because 336 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Thule first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Thule has 1 phone number. It's not always clear what is the best way to talk to Thule representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Thule. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thule. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.