Mac OS Help Pages

Mac OS Customer FAQ, Forum, and Online Help Desk

Average time to fix: (42 hours)
Busiest time: 9:30am
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Mac OS Online Help at support.apple.com - Info & Stats

Help desk address
http://support.apple.com/kb/ht2824
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9:30am
Average turnaround time
42
Rank amongst all ways to reach them
1
Other means of communication
web
Communication customer rating
80%
Quality of help rating
93%
Votes for online help
51
When this was last updated
Thu Jul 19 2018 08:00:00 GMT+0000 (UTC)

Mac OS Help Pages: What to Know

This is the Mac OS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mac OS's best customer help page or faq or forum, this is the best entry point according to 108 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.apple.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mac OS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mac OS: General Information

Mac OS does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Mac OS one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mac OS.
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