JCP.com Help Pages

JCP.com Customer FAQ, Forum, and Online Help Desk

For Customer Care
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JCP.com doesn't have a help desk, but you can tell us what your issue is and we can try to provide tips on your best course of action.

Recent JCP.com help topics searched

I don't want an email help...I want a good phone number to contact Penneys customer ser...
part of order cancelled
I ordered Arizona boots. I need to know if they are on their way or if I need a to reorder.
I need to know if my order was successfully placed.
I did not received my order and the customer rep on ***** told me to wait till...
Addendum to post. I WANT A REFUND ASAP!!! It has been ** days!
I placed an order on ****. I paid with my debit card. I called back a few minutes later...
My order got shipped to the wrong store location in Danville Va. I need this shipped to...
An item that I ordered in a larger order is now saying that it was delivered. But I did...
Confused about filing for rebates. I bought six Cooks waffle makers. Do I send a for...
Need to talk with a rep to verify I’m filing rebates properly.
order *********-****-****, ordered * pairs of shoes...received alert stating my order w...
order number ****-****-****...I received an alert stating that my order was delivered f...
my order ***************** needs a corrected email of *****@***.com*it was entered INC...
My order was shipped to the wrong address, tried to call customer service and waited fo...
Is your online customer service open we have been waiting on the phone over an hour & g...
I have been trying to apply for a seasonal job at jcp and the national id keeps giving...

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JCP.com Help Pages: What to Know

The JCP.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. Unfortunately, we haven't found a good help page, faq or forum for JCP.com to share, but we can point you in the right direction. In the last 12 months, 936 GetHuman users have come here searching for the right place to start with online help, or a FAQ or forum for JCP.com customers. Unfortunately we have had to disappoint them and say that we don't know of one yet. Like many smaller businesses, JCP.com has a phone number, even though they don't have a comprehensive online knowledge base where you can search for your problem and find answers. Customers like you are looking for help online for a large array of reasons, ie Returns. Hopefully, JCP.com will build a web-based presence soon to address common problems and questions. Given that JCP.com does not have an online help forum or comprehensive FAQ, we recommend trying one of the other ways to reach them that we have listed here, or else tell us why you were looking for their help in the first place. We may have some hints and better ideas to get you started.

Contacting JCP.com: General Information

JCP.com doesn't have an online help desk for customer service, but you can call them on the phone. You can only get help from JCP.com one way that we know of and that is by phone. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-322-1189 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like JCP.com.

Do JCP.com and GetHuman work together?

GetHuman has no relationship with JCP.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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