Online Help

IBM Customer Service

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First, go to http://www.ibm.com/contact/us/en/Online customer service support

In general, help is available at this help page for: customer problemssupportcustomer careissuesquestionsbillingsalescustomer service

This page by the numbers

avg responseunknown
available24 hours, 7 days
SERVESIBM Customers
RANK#1 help page
RANK OVERALL#4 overall