How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Fidelis Care phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Fidelis Care number should go right to a real human being
Below are some clips we've found from Fidelis Care's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Fidelis Care.
WellCare by Fidelis Care, and Ambetter from Fidelis Care.
Your call may be monitored for quality assurance. If this is an emergency, please hang up and dial nine one one.
As a reminder, your benefits will begin effective January first twenty twenty three.
For more information, you may visit my benefits center dot com."
Excerpt from a call with Fidelis Care
Thursday, January 4, 2024 6:07 PM
In fact, much of this information on this page is superfluous because this Fidelis Care phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Fidelis Care operates the call center for this 800-247-1447 phone number 8am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fidelis Care phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fidelis Care staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fidelis Care is Wednesday.The most busy day to call is Thursday, which averages 800% more phone calls by comparison.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Fidelis Care is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fidelis Care staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Fidelis Care number?
Below is a sample of recent calls to Fidelis Care, and their purpose. Are any of these similar to the reason you are trying to call?
Finding a dermatologist: "I would like to know how do I find a dermatologist?"
- From a call lasting 4m 39s , Apr 5, 2024 8:12 PM
Seeking health insurance for son: "I've been trying for a month to get insurance for my son, but haven't received any updates on the pending application."
- From a call lasting 14m 15s , Jan 11, 2024 1:01 PM
Question about submitting proof of income: "I'm calling because I'm trying to see if I have to send proof of income - can I email a screenshot or does it have to be faxed?"
- From a call lasting 6m 46s , Jan 9, 2024 1:26 PM
COVID test coverage inquiry: "Can you help me find out if I'm eligible to have a COVID test through Dallas and have my insurance cover it?"
- From a call lasting 3m 20s , Jan 4, 2024 6:07 PM
Conclusion and closing notes
This is Fidelis Care's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fidelis Care agent. This phone number is Fidelis Care's best phone number because 7,062 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-1447 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Fidelis Care first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Fidelis Care has 1 phone number. It's not always clear what is the best way to talk to Fidelis Care representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fidelis Care. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fidelis Care. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.