DSW Customer Service

Contact DSW & solve common issues

Use DSW's Phone Number

DSW's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about DSW. Below you will also find the phone and non-phone-based contact information we've gathered.

DSW: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for DSW.
There's more!
Click below to show 7 more questions, answers, and complete guides to common DSW customer support problems.

Contacting DSW customer support

Below you can compare and contrast the 3 ways to contact DSW by looking at which ones are the fastest and which ones other customers recommend the most for solving DSW customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact DSW across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
866-379-7463
Customer Service
3 mins380
Online Help at dsw.com
Customer Service
< 2 hrs287
Live Chat at dsw.com
Customer Service
14 mins215

Recent reasons customers contacted DSW:

Hi I have received my order yet They are kids timberlands They said they would deliver...
I bought Jessica Simpson red pumps from clearance section item ************. Each sho...
If i donated shoes on a friday, when is the time i can donate in order to receive points?
Shoe donation.*If i donated shoes on friday,when is the next available day i can donate...
First, I cannot call the customer service number. It says the number is not available...
How long does it take to ship? This is experience has taken way too long!
Just have one question. Why is it all shoe stores not just your do not sell shoe laces...
hi is thisto chat about dsw shoes?!
On Wednesday the ********** DSW were distributing refuse bags but they didn’t drop on o...
DSW canceled my order on live chat yesterday. Or, at least that is what I was told. *O...
Yesterday I donated shoes at the Livingston,NJ store and then received the $** reward i...
I ordered Jessica Simpson Mirie Bootie (in white) size * along with Steve Madden (also...
Gift card can't be tracked using my order *. Where is my card?
I Ordered An Item On The **th And It Has Yet To Be Shipped Out
Placed my order ***** received a confirmation order but no shipping date . Order had be...

Help me with my issue

Does GetHuman work with DSW?

GetHuman does not work with DSW's customer support operations, directly or in any other way. GetHuman has no partnership or relation to DSW at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check DSW's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting DSW at a Glance

DSW has 1 chat option
DSW has no customer email
DSW has 1 help forum
DSW has no twitter handle
DSW has no facebook page
Contact information overview

Answered on this page:

Why Has My Item Not Shipped with DSW?
Can I exchange an item instead of returning it?
How long does it take for a return to be processed?
Can I cancel or make changes to my order after it has been placed?
How Do I Change My Shipping Address with DSW?
Can I return items purchased online in-store?
Solutions to common issues

Contacting Other Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!