DSW Help Pages
DSW Customer FAQ, Forum, and Online Help Desk
DSW Help @ dsw.comCustomer Help
- It takes an average of 40 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 2:30pm.
- Common topics include Wrong Item Received, Cancel order, Returns, Product Issues, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling DSW and talking to a real human being instead of searching their help site for answers.
Recent DSW help topics searched
I want to remove the value of two e gift cards and get a refund.
I did not receive my order
I recently placed an order and forgot to use the code CUDDLEUP to receive a free blanket
Hello, I did not receive part of my order. I have attempted to log into my account and...
my order *********** was partially delivered on ********, My problem is i received a me...
The products were sent to the wrong address. The correct address is *** Buttrick Ave...
I only received one pair of the shoes I ordered
The shipping is taking way longer than expected. I paid for *-* days and it’s taking...
Got charged for shoes, that i purchased, but i guess the the system froze so it didn’t...
ordered a shoe in store and don't have track number wondering where it is
My order said it would be arriving on December **th and now it says December **th....a...
I placed and order on December *th, but have not to my knowledge received follow up ema...
i have placed four orders, three arrived but the fourth has not yet i have been charged...
Wondering where my package is and why ‘in process’ is taking so long?
They were offering $** gift cards for the first ** customers and even though I was one...
Missing item from order
I received a pair of Crocs this morning at my front door. I didn’t order them. Was I ch...
DSW Online Help at dsw.com - Info & Stats
Help desk addresshttp://www.dsw.com/dsw_shoes/customer_service/index.jsp?content=cs_contactUs
Department you interact withCustomer Service
Help desk hoursMon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST
What is the busiest time for help2:30pm
Average turnaround time40
Rank amongst all ways to reach them2
Other means of communicationphone, web, chat
Communication customer rating78%
Quality of help rating79%
Votes for online help561
When this was last updatedSat Apr 20 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-379-7463
DSW Help Pages: What to Know
This is the DSW help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DSW's best customer help page or faq or forum, this is the best entry point according to 18,822 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-379-7463) which we show above. Sometimes when you dig through the various help topics and volumes on dsw.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DSW agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting DSW: General Information
DSW has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with DSW using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-379-7463 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DSW.
Do DSW and GetHuman work together?
GetHuman has no relationship with DSW and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.