British Gas Help Pages

British Gas Customer FAQ, Forum, and Online Help Desk

British Gas Help @ britishgas.co.uk
Customer Help
  • It takes an average of 37 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:15am.
  • Common topics include Account Setup, Account Access, Overcharge on Account, Cancel Service, Request an Appointment, and more.
Since there is a phone number available, we have to recommend calling British Gas and talking to a real human being instead of searching their help site for answers.

Recent British Gas help topics searched

Top up key not working
I bought and had a new boiler installed October ****. I am looking at taking out a plan...
I need my account numbers for my gas and electric accounts
I am unable to submit my meter reading for my scottish gas account.
To check which electric supplier is servicing a rented property?*No ** Post house Wynd...
my line is cut off , Please I want to pay electricity bill my number is ************
Please I want to find out if British Gas is in charge of electricity at **, Manor Grove...
I’m leaving can you send me any final bill
Update phone number on gas boiler service appointment.
I moved into a new rented property and tried to set up my energy bills with octopus. I...
I’ve emailed you on chat but your lines are so busy and it says to chat to you when I t...
Cancelled my DD as didn’t have enough funds
Deborah Roberts. Ac *************I would like to make a complaint against the continu...
I have two accounts with British Gas, A******* for electricity and A******* for gas. T...
I have had a phone call from ********** in May regarding my mum's cheque for ***£ rebat...

British Gas Online Help at britishgas.co.uk - Info & Stats

Help desk addresshttps://www.britishgas.co.uk/Help_Advice/ContactUs/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time37
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating75%
Quality of help rating69%
Votes for online help518
When this was last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0333 202 9802

British Gas Help Pages: What to Know

This is the British Gas help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for British Gas's best customer help page or faq or forum, this is the best entry point according to 18,654 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0333 202 9802) which we show above. Sometimes when you dig through the various help topics and volumes on britishgas.co.uk, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from British Gas agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting British Gas: General Information

British Gas has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with British Gas using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0333 202 9802 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like British Gas.

Do British Gas and GetHuman work together?

GetHuman has no relationship with British Gas and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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