BB&T Bank Help Pages
BB&T Bank Customer FAQ, Forum, and Online Help Desk
BB&T Bank Help @ bbt.comCustomer Help
- It takes an average of 66 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9am.
- Common topics include Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling BB&T Bank and talking to a real human being instead of searching their help site for answers.
Recent BB&T Bank help topics searched
Tried to call bent since Sept * to pay constant credit account. Will not let me pay it...
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Necesito bloquear mi zelle de la cuenta
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I made a $*,*** payment towards my principal and I don’t see that it is reflecting that.
BB&T Bank Online Help at bbt.com - Info & Stats
Help desk addresshttp://www.bbt.com/bbtdotcom/contact-us/default.page
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time66
Rank amongst all ways to reach them6
Other means of communicationphone, web, twitter
Communication customer rating58%
Quality of help rating57%
Votes for online help659
When this was last updatedSat Apr 13 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-228-6654
BB&T Bank Help Pages: What to Know
This is the BB&T Bank help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for BB&T Bank's best customer help page or faq or forum, this is the best entry point according to 69,996 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-228-6654) which we show above. Sometimes when you dig through the various help topics and volumes on bbt.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from BB&T Bank agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting BB&T Bank: General Information
BB&T Bank has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with BB&T Bank using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-228-6654 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like BB&T Bank.
Do BB&T Bank and GetHuman work together?
GetHuman has no relationship with BB&T Bank and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.