Asurion Help Pages

Asurion Customer FAQ, Forum, and Online Help Desk

Asurion Help @ asurion.com
Customer Help
  • It takes an average of 21 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1pm.
  • Common topics include Make a claim, Problem with a claim, and more.
Since there is a phone number available, we have to recommend calling Asurion and talking to a real human being instead of searching their help site for answers.

Recent Asurion help topics searched

I don’t have a **** phone
I was charged for asurion home plus plan. But I never signed up for this. I need this p...
My husband received a collection letter from TRS from Assurion Insurance! My husband d...
My husband received a collection letter fromTRS on a issue with Assurion insurance. My...
Hi . . . I*m Alfredo and I want to let you know that there is a Service request (SR...
I received a replacement iPad from Asurion on Thursday via my Verizon contract. I got e...
I need a refund on a * year warranty I brought thru Amazon on November **, **** and sti...
Talk directly live person
I have written talked with a half dozen associated about my damaged cell phone. The te...
My name is Dawn owens and I need to change the email address associated to this account...
Sent a one time code, Need to findthe page where I should enter it
you telephone customer service agent lied her name is Latoya Howard to me she told me...
I updated my iPhone * to the latest software, ios**, a couple weeks ago and after the u...
The issue in your own words*My name is Caroll Anglade, back in August ****, I canceled...
My name is Caroll Anglade, back in August ****, I canceled my account with Asurion. Tw...
I thought I lost my phone so I filed a claim for a new one which I received today but I...
I was told there was a month free of Asurion when the man at U Break I fix signed me up...

Asurion Online Help at asurion.com - Info & Stats

Help desk addresshttp://asurion.com/web/asurion/contact-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time21
Rank amongst all ways to reach them3
Other means of communicationphone, web, facebook
Communication customer rating90%
Quality of help rating93%
Votes for online help465
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-320-2237

Asurion Help Pages: What to Know

This is the Asurion help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Asurion's best customer help page or faq or forum, this is the best entry point according to 74,082 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-320-2237) which we show above. Sometimes when you dig through the various help topics and volumes on asurion.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Asurion agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Asurion: General Information

Asurion has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Asurion using 3 different media: phone, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-320-2237 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Asurion.

Do Asurion and GetHuman work together?

GetHuman has no relationship with Asurion and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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