Ancestry.com Help Pages
Ancestry.com Customer FAQ, Forum, and Online Help Desk
Ancestry.com Help @ support.ancestry.comCustomer Help
- It takes an average of 100 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 3pm.
- Common topics include Cancel Subscription, Missing Test Results, Setup Service, Account Access, Problem With Ancestry DNA, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Ancestry.com and talking to a real human being instead of searching their help site for answers.
Recent Ancestry.com help topics searched
The payment method for this account was changed and now I cannot access anything.
I have an old sign in and no way to change it to the new one!! Please call. I have a DN...
My mother had * children by a mostly different man every time I put my biological fathe...
Hello, I am hoping that there is a way of resolving my privacy concerns. As early as...
My name is Louise Butcher. I just sent a message with my problem, and I did get a respo...
I've been having problems with my ancestral.com for months and months now but I have ag...
I've had problems with my ancestry.com for the past * months it says Problem whatever a...
I can’t get my dna because it’s on my sons acct he can’t remember the password and pass...
I want to cancel the current charge on my account. My Ancestry profile was renewed and...
I sent in a DNA kit for my mother. I did not want to activate her information with my a...
I cannot view the images (census records or all other records). Under the image to be...
i have not used my World Explorer Membership in * months and came back to it yesterday...
Hello,*I just noticed what I consider to be a Major issue with the way Ancestry is repo...
News paper was supposed to be canceled just got billed **
Ancestry.com Online Help at support.ancestry.com - Info & Stats
Help desk addresshttps://support.ancestry.com/s/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3pm
Average turnaround time100
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating55%
Quality of help rating73%
Votes for online help218
When this was last updatedTue Apr 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-262-3787
Ancestry.com Help Pages: What to Know
This is the Ancestry.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Ancestry.com's best customer help page or faq or forum, this is the best entry point according to 70,380 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-262-3787) which we show above. Sometimes when you dig through the various help topics and volumes on support.ancestry.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Ancestry.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Ancestry.com: General Information
Ancestry.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Ancestry.com using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-262-3787 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Ancestry.com.
Do Ancestry.com and GetHuman work together?
GetHuman has no relationship with Ancestry.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.