How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Funds phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for the next representative.
Below are some clips we've found from American Funds's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Capital Group, home of American Funds.
Please listen carefully as our menu options have changed.
Tax forms are now available.
Easily view and print your clients' tax forms by logging in to client accounts at capital group dot com slash tax forms.
One word.
If you are calling for our fax number or mailing address, please say information or press one.
To continue to our main menu, please stay on the line.
If you know your party's extension, please enter that now."
Excerpt from a call with American Funds
Tuesday, February 13, 2024 10:15 PM
What are the hours and when should I call?
American Funds operates the call center for this 800-421-0180 phone number Mon-Fri 8am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Funds phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Funds staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Funds is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call American Funds is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Funds staffs the call center well on Thursday.
Why call this American Funds number?
Below is a sample of recent calls to American Funds, and their purpose. Are any of these similar to the reason you are trying to call?
College plan inquiry: "Can I use that for tuition?"
- From a call lasting 2m 40s , Jan 29, 2024 6:00 PM
Account setup assistance: "I don't have an account with me or not."
- From a call lasting 5m 9s , Jan 23, 2024 5:58 PM
More Ways to Contact American Funds Customer Service
There are of course other ways to contact American Funds customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- American Funds customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Funds's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Funds agent. This phone number is American Funds's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-421-0180 include Get financial advice and other customer service issues. Rather than trying to call American Funds first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Funds has 1 phone number. It's not always clear what is the best way to talk to American Funds representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Funds. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Funds. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.