American Airlines Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that to reach out for assistance with recovering your frequent flyer number.

To retrieve your American Airlines frequent flyer number, you can check the American Airlines mobile app, your account on the American Airlines website, or refer to any past email confirmations or membership cards you may have received. If you are unable to find it through these methods, please look for the most up-to-date contact information right here on this page to reach out to American Airlines directly for assistance.

You can't bring water in a reusable container through security, as liquids over 3.4 ounces are prohibited. However, once you're past security, you can fill your reusable container at water fountains or stations in the airport.

If you do not know your voucher pin, you'll need to retrieve the information through your account or paperwork associated with the voucher. Check your email or any communications you received regarding the voucher, as the pin is often included there. If you're still unable to locate it, refer to the instructions provided with the voucher for how to recover the pin.

To find your American Airlines frequent flyer number, check your membership card, any emails regarding your account, or your profile on the American Airlines website. If you’ve forgotten it, you can retrieve it by providing personal information used during registration.