How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Acorns phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Acorns phone system greets you: Thank you for calling ACORNS. We look forward to growing with you. For quality and training purposes, this call is being recorded. For questions related to a locked account, press 1. For questions related to managing your account, including logging in, investment information, press 2. For questions related to your Acorns checking account, your Acorns debit card, or linking your external accounts, press 3. For questions related to tax documents, press 4. For questions related to our referral bonus programs, press 5. If you have questions regarding your Go Henry MasterCard debit card or Go Henry account, press 6. For all other inquiries, press 0 or stay on the line for the next available agent.
Below are some clips we've found from Acorns's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Acorns. We look forward to growing with you.
For quality and training purposes, this call is being recorded.
For questions related to a locked account, press one.
For questions related to managing please stay on the line for the next available advocate Or if you'd like to receive a callback, please press one now."
Excerpt from a call with Acorns
Thursday, January 11, 2024 8:15 PM
The first phone menu
"Thank you for calling Acorns. We look forward to growing with you.
For quality and training purposes, this call is being recorded.
For questions related to our referral bonus programs, press five.
If you have questions regarding your GoHenry Mastercard debit card or go to GoHenry account, press six.
For questions related to a locked account, press one.
For questions related to managing your account, including logging in and investment information, press two."
Excerpt from a call with Acorns
Thursday, March 28, 2024 4:45 PM
What are the hours and when should I call?
Acorns operates the call center for this 855-739-2859 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acorns phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acorns staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acorns is Wednesday.The most busy day to call is Monday, which averages 138% more phone calls by comparison.Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Acorns is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Acorns staffs the call center well on Wednesday.
Why call this Acorns number?
Below is a sample of recent calls to Acorns, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with account verification: "I keep trying to verify my account with my driver's license but it's not accepting it."
- From a call lasting 3m 38s , Apr 8, 2024 9:52 PM
Verification document assistance: "I'm having trouble with verifying my driver's license on the app."
- From a call lasting 2m 31s , Apr 8, 2024 9:48 PM
Account access issue: "I was in the account earlier and then, you know, I couldn't get in, I they sent me the access code, I get in, and now it's like I'm not anywhere on there."
- From a call lasting 7m 11s , Mar 28, 2024 4:45 PM
Account closure and refund status: "I had to close my account suddenly and waiting for my money back, need to check into it."
- From a call lasting 13m 19s , Mar 26, 2024 10:53 PM
Inquiring about canceled account: "I just want to know where my money is I canceled everything shortly after I started."
- From a call lasting 4m 21s , Mar 26, 2024 10:39 PM
Debit card locked: "My debit card was locked while trying to do ads on Instagram and Facebook."
- From a call lasting 8m 46s , Mar 22, 2024 5:01 PM
Billing inquiry: "I set up how you guys supposed to take all the money, but I just see, like, they take over, like, twenty five and twenty dollars."
- From a call lasting 6m 9s , Mar 21, 2024 7:15 PM
Issues with account update: "You guys sent me a link to change my password, but it's telling me that my Social Security number is not right."
- From a call lasting 53m 29s , Mar 18, 2024 8:08 PM
Updating account information: "I'm trying to update my account information, like my phone number and address."
- From a call lasting 12m 3s , Mar 18, 2024 7:53 PM
Account recovery delay: "It's been over a month almost that supposed to be my account recover."
- From a call lasting 2m 40s , Mar 13, 2024 7:51 PM
Conclusion and closing notes
This is Acorns's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acorns agent. This phone number is Acorns's best phone number because 16,614 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-739-2859 include Can't Redeem Money, Can't Make a Payment, Account Access, Trouble With the App, Cancel Account and other customer service issues. Rather than trying to call Acorns first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Acorns has 1 phone number. It's not always clear what is the best way to talk to Acorns representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acorns. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acorns. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.