Debenhams Customer FAQ

If you've received a wrong item such as a different size of curtains from what you ordered, it's not your fault and you shouldn't incur any costs for return postage. At Debenhams, we aim for 100% customer satisfaction. Please look for the return label included in your original package and use it to send back the incorrect item. If you can't find it, get in touch with Customer Services for further assistance. The most up-to-date contact information can be found right here on this page. After receiving the returned item, we will process the correct order and send it to you as soon as possible.

We're sorry to hear you've received the wrong size curtains. The easiest way to resolve the issue is to return the incorrect curtains to Debenhams and place a new order for the correct size. If you purchased the item in store, you can return it to any Debenhams department store. If you purchased it online, you can return it via post or via a Hermes ParcelShop. Please ensure that you have your receipt or the email confirmation of your order when you return the item. Once Debenhams receives the returned item, they will refund your purchase.

The order number for returns can be found on your Debenhams receipt or confirmation email. If the order was made online, it's likely in the confirmation email you received after purchasing. This order number is crucial when making a return as it helps Debenhams locate your original purchase in their system. Remember to include all paperwork, like the delivery note, with your return to make the process easier. Make sure you keep a copy of these documents for your records until your return has been processed.

We're sorry to hear that you're having difficulties with a promo code at checkout. It's important to note that some discounts or promo codes may not apply to certain brands, items already on sale, or specific categories of items. They also cannot be combined with other offers or discounts. Also, do ensure that the code was entered correctly, and the terms and conditions of the promo code are met. If all requirements have been met and there's still an issue, it may be a technical concern.

Sorry for any confusion, but as an FAQ guide, we cannot directly interact with your order or modify it. Debenhams' online ordering process doesn't specifically mention the ability to remove price tags before dispatch. Generally, all products are sent as they are packaged in the warehouse, which usually includes price tags. However, you can easily remove them upon receipt before gifting the items. Please refer to your account or email communications with Debenhams for order-specific questions.