How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Unum phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Unum number should go right to a real human being
Below are some clips we've found from Unum's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Unum.
Please be aware that all calls are recorded for quality and training purposes.
During this call, UNEM may collect personal information from you.
To find out more, please visit unum dot com slash privacy.
We are currently experiencing longer than expected wait times.
We apologize for any inconvenience this may cause.
Please speak the name of your employer.
Thank you.
Please make your selection from the following choices at any time.
If you know your party's five digit extension number, press one.
To inquire about an existing short term or long term disability claim, press two."
Excerpt from a call with Unum
Monday, March 18, 2024 12:33 PM
The first phone menu
"Thank you for calling Unum.
Please be aware that all calls are recorded for quality and training purposes.
During this call, UNEM may collect personal information from you.
To find out more, please visit unum dot com slash privacy.
Please speak the name of your employer.
Thank you. Please make your selection from the following choice choices at any time.
If you know your party's five digit extension, number, press one.
To inquire about an existing short term or long term To inquire about an existing leave of absence, or to report intermittent hours, press three."
Excerpt from a call with Unum
Thursday, April 4, 2024 7:58 PM
In fact, much of this information on this page is superfluous because this Unum phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Unum operates the call center for this 866-679-3054 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 78 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Unum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Unum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Unum is Thursday.The most busy day to call is Wednesday, which averages 29% more phone calls by comparison.Again, this is based on a sample of 78 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Unum is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Unum staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Unum number?
Below is a sample of recent calls to Unum, and their purpose. Are any of these similar to the reason you are trying to call?
Checking on claim status: "I was calling in to see when my client has been accepted and when do I start getting paid."
- From a call lasting 10m 31s , Apr 4, 2024 7:58 PM
Reporting Internet hours: "Honey, I need to report my Internet hours."
- From a call lasting 5m 52s , Jan 6, 2024 12:09 AM
Conclusion and closing notes
This is Unum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Unum agent. This phone number is Unum's best phone number because 834 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-679-3054 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Unum first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Unum has 1 phone number. It's not always clear what is the best way to talk to Unum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Unum. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Unum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.