Ubisoft Customer Support on Facebook

Contacting Ubisoft customer service via Facebook or Messenger

Ubisoft on Facebook
Facebook Business Page: https://www.facebook.com/UbisoftSupport
Expect a response in: 38 hours
Best time to write: around 2:15pm
Rank: #4 of 4 ways to contact
5,107 customer votes
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.

Ubisoft Facebook-based Customer Help - Info & Stats

Address of Facebook pagehttps://www.facebook.com/UbisoftSupport
Call-back availableNO
Facebook page hoursMon-Fri 9am-midnight EST
Ideal time to write2:15pm
First response time38
Average turnaround time43
Rank (amongst all ways to contact)4
Legibility of messaging51%
Quality of help86%
Customer votes5,107
Information last updatedTue Oct 19 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Ubisoft Customer Service via Facebook: The Breakdown

Ubisoft's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Ubisoft over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting Ubisoft in General

There are 4 ways to speak with Ubisoft customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Ubisoft if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Ubisoft customers, is the Live Chat option we show above. If you know of other ways to reach Ubisoft that we haven't talked about here already, please let our research team know. Or if you think that Ubisoft has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

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