The Trainline Customer Support on Facebook

Contacting The Trainline customer service via Facebook or Messenger by GetHuman

Not on Facebook or Messenger
For Customer Service
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.
Message about: Make a bookingMessage about: Change bookingMessage about: Cancel bookingMessage about: Overcharge/Strange chargeMessage about: Loyalty programBecause of another issue
423 customers have asked GetHuman if The Trainline answers customer inquiries on Facebook
The Trainline does not provide customer support through a Facebook Business Page or on Messenger, but you can tell us what your issue is below and we can help get you on the right track.

The Trainline Customer Service via Facebook: The Breakdown

The Trainline does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Call The Trainline instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with The Trainline over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting The Trainline in General

There are 3 ways to speak with The Trainline customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call The Trainline if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other The Trainline customers, is the +44-0871-244-1545 option we show above. If you know of other ways to reach The Trainline that we haven't talked about here already, please let our research team know. Or if you think that The Trainline has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.
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