How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this StubHub phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Having technical Issues
Below are some clips we've found from StubHub's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Stellhub. We're here for you all the way to your seat.
Your call is important to us and may be monitored or recorded.
For help with tickets you bought, press one.
For questions related to buying tickets, press two.
For help with Are you calling about a Taylor Swift event?"
Excerpt from a call with StubHub
Tuesday, January 2, 2024 8:15 PM
They may ask you to enter information with the dial pad
"Thanks for calling Stellhub. We're here for you all the way to your seat.
Call is important to us and may be monitored or recorded.
For help with tickets you bought, press one.
For questions related to buying tick Are you calling about a Taylor Swift event?
If yes, press one. Please enter your order number followed by the pound sign."
Excerpt from a call with StubHub
Sunday, March 31, 2024 3:44 AM
The first phone menu
"Thanks for calling StubHub. We're here for you all the way to your seat.
Your call is important to us and may be monitored or recorded.
For help with tickets you bought, press one.
For questions related to buying tickets, press two."
Excerpt from a call with StubHub
Sunday, April 21, 2024 5:24 PM
After you press 1
"Are you calling about a Taylor Swift event?
If yes, press one.
If no, press two."
Excerpt from a call with StubHub
Tuesday, February 20, 2024 3:08 PM
What are the hours and when should I call?
StubHub operates the call center for this 866-788-2482 phone number Mon-Sun 5am-9pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 758 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this StubHub phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like StubHub staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call StubHub is Sunday.The most busy day to call is Friday, which averages 57% more phone calls by comparison.Again, this is based on a sample of 758 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 2980% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Thu
Shortest
Fri
Sat
Longest
The best time to call
In summation, the best day to call StubHub is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that StubHub staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this StubHub number?
Below is a sample of recent calls to StubHub, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with forwarding tickets: "I bought these seven tickets for a group of delegates, but now I need assistance forwarding the tickets to them as I am unable to do so."
- From a call lasting 7m 34s , Apr 4, 2024 7:14 PM
General inquiry: "Hi. Am I calling StubHub?"
- From a call lasting 2m 7s , Mar 31, 2024 1:23 PM
Refund for postponed event: "I'm trying to get a refund on tickets I purchased tonight for an event tonight that got postponed."
- From a call lasting 2m 34s , Mar 31, 2024 3:44 AM
Transferring Ticketmaster tickets issue: "I transferred my ticket from Ticketmaster to StubHub but StubHub hasn't accepted them yet."
- From a call lasting 3m 34s , Mar 30, 2024 9:14 PM
Ticket listing discrepancy: "I listed four tickets but app only showed one, then accidentally sold seven tickets instead of three."
- From a call lasting 15m 48s , Mar 29, 2024 3:02 PM
Ticket inquiry for Adele concert: "I am looking for two tickets to the ninth with Adele on June fifteenth and need more information on seating."
- From a call lasting 43m 8s , Mar 26, 2024 9:25 PM
Tickets no longer available: "I bought tickets, and it just gave me an email that says that our tickets are no longer available."
- From a call lasting 3m 50s , Mar 20, 2024 6:44 PM
Ticket delivery confirmation: "Can I get an email confirmation when the tickets are ready for me to accept?"
- From a call lasting 7m 19s , Mar 20, 2024 4:23 PM
Ticket delivery inquiry: "I'm concerned that I haven't received my tickets for an event that's tomorrow."
- From a call lasting 20m 30s , Mar 19, 2024 1:59 AM
Issue with ticket delivery: "I ordered tickets for a football game but did not receive them, the link to access the tickets is not working."
- From a call lasting 23m 41s , Mar 15, 2024 3:07 PM
More Ways to Contact StubHub Customer Service
There are of course other ways to contact StubHub customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and StubHub will reply our your email.
Use the link to connect with customer service through Twitter
StubHub, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of StubHub, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- StubHub customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is StubHub's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a StubHub agent. This phone number is StubHub's best phone number because 53,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-788-2482 include Missing Order, Problem Downloading, Refund a Charge, Purchase Tickets, Payment Retrieval and other customer service issues. The StubHub call center that you call into has employees from Connecticut, Utah and is open Mon-Sun 5am-9pm PT according to customers. In total, StubHub has 1 phone number. It's not always clear what is the best way to talk to StubHub representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for StubHub. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like StubHub. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.