PCCare247's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with PCCare247 over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.
Believe it or not, this Facebook page is the only way we know of to communicate with PCCare247. Which doesn't bode well for trying to get a customer issue addressed. Fear not: viewing this page will trigger one of the GetHuman research staff to dig harder for other ways to contact PCCare247 besides this. The best way to talk to customer care, according to other PCCare247 customers, is the facebook.com/PCCare247 option we show above. If you know of other ways to reach PCCare247 that we haven't talked about here already, please let our research team know. Or if you think that PCCare247 has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.