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New York MTA Customer Service

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Top questions and answers

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Are there any discounts available for senior citizens or students? Yes, discounts are offered to both senior citizens and students by New York MTA. Senior citizens aged 65 or above can enjoy reduced... Read more

What are the peak and off-peak hours for fare rates? Peak fare rates apply during weekday rush hours, from 6:30am to 9:30am and from 4:00pm to 8:00pm. During these periods, MTA charges... Read more

How Do I Get a Refund from the New York MTA? You can complete and send an online form to the address on the form to request a refund. You can also get your money back for a Season... Read more

What is the fare for a single ride on the New York MTA? The fare for a single ride on the New York MTA is $2.75. This includes buses and subway rides within the New York City area. The fare... Read more

Where can I find a subway map? You can easily find a subway map in a few different ways. Firstly, you can visit any subway station booth and ask the staff for a free... Read more

What is the cost of a monthly MetroCard? The cost of a monthly MetroCard in New York MTA is $127. This unlimited pass offers unlimited rides on all buses and subways within... Read more

Can I use the same MetroCard for both subway and bus rides? Yes, absolutely! The same MetroCard can be used for both subway and bus rides within the New York City area. It offers a convenient... Read more

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Click below to show 2 more questions, answers, and complete guides to common New York MTA customer support problems.

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Recent reasons customers contacted New York MTA:

My registration is suspensded

I plan on getting off the E*subway line on **rd Street*and Lexington avenue subway*stop...

I lost my Fair Fares NYC card yesterday and it still had unlimited until the ** of Dece...

Following up on my metrocard claims and my Metrocard serial* is **********.

I refill my metrocard paying by my credit card in a machine, but it didn't refill succe...

I lost backpack on subway left accidentally. Was turned in there, I had prior filled ou...

Harassment* discrimination**Date incident happened: October,**,*****Time incident happe...

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Does GetHuman work with New York MTA?

GetHuman does not work with New York MTA's customer support operations, directly or in any other way. GetHuman has no partnership or relation to New York MTA at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check New York MTA's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!