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Lumosity Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Lumosity.

Can Lumosity improve my memory? Yes, Lumosity can improve memory. Lumosity is a brain training program that focuses on enhancing cognitive abilities, including memory.... Read more

Is there a free trial period for Lumosity? Yes, Lumosity offers a free trial period for new users. During this trial period, users can access a limited number of brain training... Read more

What are the different types of games available on Lumosity? Lumosity offers a wide range of brain-training games designed to improve cognitive skills. These games fall into various categories,... Read more

How Do I Get a Refund from Lumosity? Brain-training games are new to the online world, and they provide many fun and unique challenges. However, there are times when you... Read more

Does Lumosity have a family plan or group subscription option? Yes, Lumosity offers a family plan and group subscription option. With Lumosity Family Plan, users can invite up to five family members... Read more

What happens if I miss a day of Lumosity training? If you miss a day of Lumosity training, don't worry! Lumosity is designed with flexibility in mind. It is understandable that life... Read more

Are there any age restrictions for using Lumosity? There are no specific age restrictions for using Lumosity. Our brain training programs are designed to be accessible to individuals... Read more

There's more!

Click below to show 4 more questions, answers, and complete guides to common Lumosity customer support problems.

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Recent reasons customers contacted Lumosity:

Subscription was auto renewal without permission

Lumosity charged me even though I cancelled my account in November.*I need my money bac...

Hi,*Problem with the River Bear program...there have been changes since you switched fr...

I ALL OF A SUDDEN CAN'T GET IN TO MY ACCOUNT. YOU HAVE MY OLD E-MAIL ADDRESS FOR * THIN...

Hello,*My name is Nina Schefe. It is neccesary for me to cancel my subscription at this...

My account was cancelled last year. Your company debited my account on ***** and...

I need to have my moms account closed and the charge reversed on her credit card. She...

I have been charged $**.** on Dec. *,**** and did not authorise such a charge and requ...

tryin to plow through the google thing lookin for whoevers the incharger at lumosity cu...

joined * days ago and paid and still cant log in. email *****@***.com password is patr...

i opened * accounts I would like full refund for both & i'll purchase family account*th...

I cancelled my account about a year ago. Yet you charged me for another year...

You do not read or respond to your emails. Why so shady and clandestine????. I am telli...

Again, and for the very last ti.e: my vision does NOT allow me to utilize ANY of the Lu...

I’ve been doing Lumosity for about * years. My scores are old and don’t have much rele...

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Does GetHuman work with Lumosity?

GetHuman does not work with Lumosity's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Lumosity at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Lumosity's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!