How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Grubhub phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold for a representative.
Here is how our research team describes the way the Grubhub phone system greets you: If you are calling for your restaurant, press 1. Diners calling about an order, press 2. Corporate orders, press 3. Grubhub delivery driver, press 4.
Below are some clips we've found from Grubhub's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Grubhub. This call may be monitored or recorded for quality assurance.
If you are calling for your restaurant, please press one.
If you are a diner calling about an order that you've recently placed, please press two.
If you are calling about a corporate order that you've placed for your company did you know that you can report a problem with an order and resolve the issue right through your Grubhub app?
To chat with us or to try out our self help options, go to your Grubhub app, click on account, and the need help option to get started.
Your opinion is important to us. We would like you to take a brief survey at the end of your call, so please stay on the line after your agent assist you."
Excerpt from a call with Grubhub
Saturday, January 6, 2024 4:32 PM
The first phone menu
"Thank you for calling Grubhub. This call may be monitored or recorded for quality assurance.
To hear these options again, please press five.
If you are calling for your restaurant, please press one.
If you are a diner calling about an order that you've recently placed, please press two."
Excerpt from a call with Grubhub
Monday, April 22, 2024 2:21 PM
After you press 4
"To hear these options again, plea Thank you for calling Grubhub driver care.
Please listen carefully as the options have recently changed.
Please listen carefully as our menu options have changed.
If you're calling about an order, press one.
For questions about your driver account, press two.
For tax related questions, press three.
For payment related questions, press four.
For all other questions, press five.
To hear these options again, press six."
Excerpt from a call with Grubhub
Sunday, April 7, 2024 8:56 PM
What are the hours and when should I call?
Grubhub operates the call center for this 877-585-7878 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,414 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Grubhub phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Grubhub staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Grubhub is Sunday.The most busy day to call is Thursday, which averages 39% more phone calls by comparison.Again, this is based on a sample of 1,414 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Sunday, which is 1216% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Shortest
Wed
Thu
Fri
Sat
The best time to call
In summation, the best day to call Grubhub is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Grubhub staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why call this Grubhub number?
Below is a sample of recent calls to Grubhub, and their purpose. Are any of these similar to the reason you are trying to call?
Ordering food, providing details: "I wanna order, actually. Can I have a burger? And my phone number is linked with Afghanistan."
- From a call lasting 5m 38s , Apr 11, 2024 5:46 PM
Missing items in order: "I didn't get the honey walnut shrimp or the cream cheese rangoons."
- From a call lasting 6m 1s , Apr 10, 2024 12:26 AM
Technical difficulties: "I can barely understand you. Can you hear me now?"
- From a call lasting 7m 19s , Apr 7, 2024 8:56 PM
Order cancellation and refund: "I made a mistake and ordered two pizzas, and they're thirty dollars a piece. I wanna cancel the whole order."
- From a call lasting 19m 23s , Apr 6, 2024 1:17 AM
Issues with order pickup: "The food is taking too long for pickup and the customer is unable to reach the recipient."
- From a call lasting 15m 26s , Apr 5, 2024 11:16 PM
Missing promo codes reimbursement: "You guys charged me last night and I never even got an email."
- From a call lasting 27m 37s , Apr 5, 2024 10:33 PM
Changing delivery region: "I moved to Mansfield, and I'm trying to get orders, like, in Mansfield."
- From a call lasting 7m 54s , Apr 4, 2024 2:50 PM
Want to cancel order: "I wanted to cancel the order because I want extra extra shrimps on my food and I can't never get it."
- From a call lasting 10m 47s , Apr 2, 2024 8:01 PM
Unauthorized subscription charge: "I was charged an unauthorized subscription that I didn't authorize."
- From a call lasting 8m 24s , Apr 2, 2024 2:58 PM
Unauthorized charge dispute: "I've been charged for something that I did not order on Grubhub."
- From a call lasting 18m 29s , Apr 2, 2024 2:26 PM
More Ways to Contact Grubhub Customer Service
There are of course other ways to contact Grubhub customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Grubhub provides this option.
Conclusion and closing notes
This is Grubhub's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Grubhub agent. This phone number is Grubhub's best phone number because 5,082 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-585-7878 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Grubhub first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Grubhub has 1 phone number. It's not always clear what is the best way to talk to Grubhub representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Grubhub. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Grubhub. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.