FirstEnergy Customer Service

Contact FirstEnergy & solve common issues

Use FirstEnergy's Phone Number

FirstEnergy's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about FirstEnergy. Below you will also find the phone and non-phone-based contact information we've gathered.

FirstEnergy: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for FirstEnergy.
There's more!
Click below to show 3 more questions, answers, and complete guides to common FirstEnergy customer support problems.

Contacting FirstEnergy customer support

Below you can compare and contrast the 4 ways to contact FirstEnergy by looking at which ones are the fastest and which ones other customers recommend the most for solving FirstEnergy customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact FirstEnergy across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-686-0021
Customer Service
4 mins81
888-544-4877
Report An Outage
2 mins56
Online Help at firstenergycorp.com
Customer Service
< 2 hrs51
800-686-0022
Social Service Agency List
2 mins108

Does GetHuman work with FirstEnergy?

GetHuman does not work with FirstEnergy's customer support operations, directly or in any other way. GetHuman has no partnership or relation to FirstEnergy at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check FirstEnergy's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting FirstEnergy at a Glance

FirstEnergy has no chat option
FirstEnergy has no customer email
FirstEnergy has 1 help forum
FirstEnergy has no twitter handle
FirstEnergy has no facebook page
Contact information overview

Answered on this page:

Can I set up automatic bill payments with FirstEnergy?
How can I check the status of a reported power outage?
Solutions to common issues

Contacting Other Companies

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