How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Dewalt Tools phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2.
Here is how our research team describes the way the Dewalt Tools phone system greets you: If you're a retailer or distributor, please press 1. If you're an end user, please press 2.
Below are some clips we've found from Dewalt Tools's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to DEWALT, guaranteed tough.
If you're a retailer or distributor, please press one.
If you're an end user, please press two.
You can also connect with us online at dewalt dot com by clicking on the live chat icon.
Be sure to follow us on Facebook, Instagram, and Twitter.
This call will be recorded for quality assurance and training purposes.
If you know your party's extension, you may dial it at any time."
Excerpt from a call with Dewalt Tools
Sunday, January 14, 2024 7:03 AM
The first phone menu
"Welcome to DEWALT, guaranteed tough.
If you're a retailer or distributor, please press one.
If you're an end user, please press two."
Excerpt from a call with Dewalt Tools
Tuesday, April 23, 2024 10:49 PM
After you press 2
"You can also connect with us online at dewalt dot com by clicking on the live chat icon.
Be sure to follow us on Facebook, Instagram, and Twitter.
This call will be recorded for quality assurance and training purposes.
If you know your party's extension, you may dial it at any time.
To find the nearest authorized service center, please visit w w w dot tool service net dot com.
To open a warranty claim, check the status of an existing one, or speak to an agent, please press five.
To check the status of your repair, or for any questions related to better assist you, please have your model number or a catalog number ready.
For faster support and to continue this conversation through text message, please press one.
To find your nearest battery service center, press two."
Excerpt from a call with Dewalt Tools
Friday, March 22, 2024 2:17 AM
What are the hours and when should I call?
Dewalt Tools operates the call center for this 800-433-9258 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,168 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dewalt Tools phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dewalt Tools staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dewalt Tools is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 1,168 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Dewalt Tools is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dewalt Tools staffs the call center well on Wednesday.
Why call this Dewalt Tools number?
Below is a sample of recent calls to Dewalt Tools, and their purpose. Are any of these similar to the reason you are trying to call?
Choosing hammer drill model: "I'm looking to purchase one but I see there's a couple around a hundred bucks, which model number is the better one?"
- From a call lasting 4m 15s , Apr 1, 2024 1:45 PM
Defective grinder and batteries: "My angle grinder stopped working and the batteries won't charge."
- From a call lasting 13m 38s , Mar 25, 2024 12:51 PM
Issue with tool: "I am having an issue with my Dewalt tool."
- From a call lasting 5m 44s , Feb 8, 2024 5:02 PM
More Ways to Contact Dewalt Tools Customer Service
There are of course other ways to contact Dewalt Tools customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Dewalt Tools customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dewalt Tools's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dewalt Tools agent. This phone number is Dewalt Tools's best phone number because 7,008 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-9258 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Dewalt Tools first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dewalt Tools has 1 phone number. It's not always clear what is the best way to talk to Dewalt Tools representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dewalt Tools. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dewalt Tools. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.