Debenhams Customer Service

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As for contacting Debenhams, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.
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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Debenhams.
How can I track my order? To track your order, simply log in to your Debenhams account and navigate to the order history section. From there, you will be able... Read more
Are there any exclusions for promotional offers? Yes, there may be exclusions for promotional offers at Debenhams. Exclusions can vary depending on the specific offer or promotion.... Read more
How do I cancel an order? To cancel an order with Debenhams, you will need to contact our customer service team as soon as possible. Please have your order number... Read more
Can I use multiple promo codes on a single order? No, Debenhams only allows one promo code to be used per order. It is not possible to combine or stack multiple promo codes for additional... Read more
Do you offer international shipping? Yes, Debenhams offers international shipping to various countries. Customers outside of the United Kingdom can enjoy shopping with... Read more
How Do I Report a Damaged Item to Debenhams? If you have purchased an item from Debenhams and it's damaged or defective, return the item to the store, return it by post, or contact... Read more
What payment methods do you accept? Debenhams accepts various payment methods to offer convenience and flexibility to our customers. You can use major debit and credit... Read more
What is Debenhams' return policy? Debenhams' return policy allows customers to return unworn and unaltered items within 28 days of purchase, either in-store or by mail.... Read more
Do you offer a student discount? Yes, Debenhams does offer a student discount. We understand that being a student can be financially challenging, which is why we are... Read more
What is the Debenhams Beauty Club? The Debenhams Beauty Club is a loyalty program designed exclusively for beauty enthusiasts. It offers a wide range of benefits and... Read more
How do I check the balance on my gift card? To check the balance on your Debenhams gift card, you can visit the Debenhams website and enter the gift card number and PIN in the... Read more
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Click below to show 1 more questions, answers, and complete guides to common Debenhams customer support problems.

Recent reasons customers contacted Debenhams:

My order, DUX**********I received just * Item, so where is my Items?*It's been payed o...
Hi, I’ve received just one item from my order of * items. Debenhams are staying the ord...
Hi, I pot's * dresses from Debenhams and not fits me , I want to return all but it fiv...
Trying to return Regatta jacket . Will not accept my order number to start the return...
I ordered a good quality pair of shoes and they just broke in half. I bought them since...
I have not received an item I have ordered. There was only * item in the package that w...
My orders haven't arrived its been over * weeks..I need them for Xmas as they are gifts...
I need a return label to return my order
Incorrect size sent. I want to return incorrect item and have the correct item sent
Order came damaged. Not happy with the service I have received with Debenhams. I can't...

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GetHuman does not work with Debenhams's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Debenhams at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Debenhams's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Debenhams at a Glance

Debenhams has no phone number
Debenhams has no chat option
Debenhams has 4 customer emailsBEST
Debenhams has 1 help forum
Debenhams has no twitter handle
Debenhams has no facebook page
Debenhams Phone Number and Contact Information

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