Bitdefender Customer Q & A

Answers to Common Problems

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Bitdefender.
What operating systems are supported by Bitdefender? Bitdefender supports various operating systems, ensuring comprehensive protection for a wide range of devices. For Windows users, it... Read more
What is the difference between Bitdefender Antivirus Plus and Bitdefender Total Security? The main difference between Bitdefender Antivirus Plus and Bitdefender Total Security lies in the range of features they offer. Bitdefender On the other hand, Bitdefender Total Security offers all the features of Antivirus Plus, along with additional layers of security. It includes features like a two-way firewall, parental controls, webcam and microphone protection, file encryption, and a password manager. Total Security also provides device optimization tools to enhance system performance and privacy features like anti-tracking and anti-spam filters. While both versions provide excellent protection against malware, Total Security offers a more comprehensive package with added features to safeguard your online activities and personal data. Choose the edition that suits your needs and desired level of protection.... Read more
What payment methods are accepted for purchasing Bitdefender? Bitdefender accepts a wide range of payment methods to provide flexibility for its customers. You can purchase Bitdefender using major... Read more
Does Bitdefender offer a free trial? Yes, Bitdefender does offer a free trial of their security software. This trial allows users to experience the full functionality of... Read more
Can I customize the scanning options in Bitdefender? Yes, you can customize the scanning options in Bitdefender. Bitdefender offers a range of scanning options that can be tailored to... Read more
Is it possible to transfer my Bitdefender license to a new device? Yes, it is possible to transfer your Bitdefender license to a new device. Bitdefender offers a seamless license transfer feature that... Read more
How often should I update Bitdefender to ensure optimal protection? To ensure optimal protection, it is recommended to update Bitdefender regularly. Updates include the latest virus definitions, bug... Read more
There's more!
Click below to show 4 more questions, answers, and complete guides to common Bitdefender customer support problems.

Recent reasons customers contacted Bitdefender:

Phil Boyd have been with you anumber of years. Recentley the computer broke down and a...
cost of adding my mobile phone to my existing 'pro' subscription?
All my files have disappeared. I have had threatening messages, in multiple rectangular...
unable to install Bitdefender**problem with privacy permission
don t know if bitdefender is active or not
reinstall Bitdefender on my CP
I'm trying to reload Bitdefender and I can't. Help!!!
i have paid but now you fraudulently want double that amount to set up, i have exit pag...
had the free version of Bitdefender and subscribed for the * devices for a year...
ticket: ****************.*IL ********** ho subito un ricatto tramite PEC (vedasi allega...
Bitdefender ,* apps had to be uninstalled. so i did about * hours ago, they say * is s...
error code ** with bitdefender vpn on several computers.*one computer deleted vpn and c...
cannot open any sites from e-mail all blocked buy bit**allow me to open sites on e mail
Each time I click on a web, your system denies me
I found a charge of $**.** on my credit card (Capital One- Costco) on Sept. **, ****.*T...

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Does GetHuman work with Bitdefender?

GetHuman does not work with Bitdefender's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Bitdefender at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Bitdefender's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

Can I use Bitdefender on my mobile devices?
What should I do if Bitdefender detects a false positive?
How do I renew my Bitdefender subscription?
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