Amazon Germany Customer Support on Facebook
Contacting Amazon Germany customer service via Facebook or Messenger
Not on Facebook or Messenger
For Customer Service
It's not a big deal that Amazon Germany doesn't respond to customer service inquiries on Facebook or Messenger because they have a phone number that is actually answered by a human!
Recent reasons others searched for Amazon Germany on Facebook
A delivery, order or return*- Where's my stuff?*- Tracking shows delivered but shipment...Hi,*Yesterday at *.** A.M. I received an Amazon Package that a friend of mine sent to m...My account is blocked I need help please.Since Amazon DE changed its delivery couriers , delivering of parcels is not normal . U...Bonjour j’ai constat* un pr*l*vement de *.**€ alors que je n’ai souscrit aucun abonneme...Hello, I made my firs order on amazon. But they send me message to hold on account unti...Bitte senden Sie ein ***-Formular, bei dem es sich um eine abgedeckte Telekommunikation...On ** November, I have ordered a Dell Computer XPS ** for **** Euro by Visa credit card...Dear Ankur S:*My order ****-*******-******* *A Message from Amazon Customer Service is...i had problems with an old credit card*want to give you new detailsHello,**I have Ordered on ** November **** Order * ***-*******-*******.**There are * p...On November **th I ordered * bracelets for a Garmin watch, although in the account it w...Hello*It's shown on my Amazon account that I ordered for items and they're on the way t...I orded * books, and suddenly my order was cancelled and I was told that I would get a...yesterday normally I should have received * things ordered from amazon, but I didn't re...I want change my primary email to connected to amazon.de , because that email not activ...Amazon Germany Customer Service via Facebook: The Breakdown
Amazon Germany does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Call Amazon Germany instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Amazon Germany over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.
Contacting Amazon Germany in General
Believe it or not, this Facebook page is the only way we know of to communicate with Amazon Germany. Which doesn't bode well for trying to get a customer issue addressed. Fear not: viewing this page will trigger one of the GetHuman research staff to dig harder for other ways to contact Amazon Germany besides this. The best way to talk to customer care, according to other Amazon Germany customers, is the +49 941 788788 option we show above. If you know of other ways to reach Amazon Germany that we haven't talked about here already, please let our research team know. Or if you think that Amazon Germany has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.