The Trainline Customer Service

Contact The Trainline & solve common issues

Use The Trainline's Phone Number

The Trainline's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about The Trainline. Below you will also find the phone and non-phone-based contact information we've gathered.

The Trainline: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for The Trainline.
There's more!
Click below to show 2 more questions, answers, and complete guides to common The Trainline customer support problems.

Contacting The Trainline customer support

Below you can compare and contrast the 3 ways to contact The Trainline by looking at which ones are the fastest and which ones other customers recommend the most for solving The Trainline customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact The Trainline across the following channels: Phone, Twitter, Web.

Phone number / contactWaitVotes
+44 871 244 1545
Customer Service
84 mins84
@thetrainline
Customer Service
2 mins333
Online Help at help.thetrainline.com
Customer Service
< 2 hrs142

Recent reasons customers contacted The Trainline:

Train stopped due to someone on the tracks. I couldn’t continue my journey. Would like...
I have tried repeatedly to claim a refund for delayed *hr train and when I get to step...
My train from Windsor to Slough has been delayed by ** minutes. **:** was cancelled and...
I need an e ticket instead of collecting them at the station I don’t have a card
I through the Trainline brought the LNER ticket from Edinburgh to London King Cross on...
Hello, my Booking reference: *************I can't refund money for cancelled train, we...
My train was cancelled on **th Sept from Stoke-on-Trent to London Euston (booking refer...
My train was cancelled due to the weather on Friday ** October. My booking reference is...
*************Hi I've made an error with my ticket. I paid to change the time but it has...
Hello, I buy one ticket and I didn’t become my ticket
We three passengers were booked on train from Waverley Station Edinburg to Welshpool on...
I changed the date of my travel and the app is stuck on creating ticket
I initially booked for ***** pm then changed it to **** and paid ** dollars for the cha...
I had * bookings for Leeds to Manchester Victoria for the *th October, for me and my da...
Trainline will not accept payment for my tickets and there are hardly any left

Help me with my issue

Does GetHuman work with The Trainline?

GetHuman does not work with The Trainline's customer support operations, directly or in any other way. GetHuman has no partnership or relation to The Trainline at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check The Trainline's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting The Trainline at a Glance

The Trainline has no chat option
The Trainline has no customer email
The Trainline has 1 help forum
The Trainline has 1 twitter handle
The Trainline has no facebook page
Contact information overview

Answered on this page:

Do I need to print my train tickets or can I use a mobile ticket?
Solutions to common issues

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