Toll-free · Good way to talk to anyone in Customer Service that speaks English · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."
Toll-free · Follow prompts to cancel service · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."
Toll-free · Press 4 · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."
Toll-free · Press 1; at prompt press 0; then keep pressing approx. 4 more times. For Canadian customers. · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."
Simply ask the person answering to speak to a person located in North America. Person answering does not say Sirius or XM etc. · Leave a message and we will get back to you as soon as possible.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sirius/XM phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I don't have it," next say "Representative," then say no to text message.
Here is how our research team describes the way the Sirius/XM phone system greets you: Please stay on the line and your call will be transferred to the next available agent.
Below are some clips we've found from Sirius/XM's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling SiriusXM. This call may be recorded for quality purposes.
While you may stay on the line to speak with an agent, you can also handle many customer needs by visiting sirius x m dot com forward slash service.
Please"
Excerpt from a call with Sirius/XM
Monday, January 22, 2024 9:56 PM
They may need the phone number on your account
"Thanks for calling SiriusXM. This call may be recorded for quality purposes.
Please be aware, we are higher than usual call volume today.
While you may stay on the line, you can also choose to call us back later in the week from Tuesday through Friday between eight AM to eight PM eastern time, which we tend to have shorter wait time.
Please tell me the phone number on your account including the area code."
Excerpt from a call with Sirius/XM
Monday, April 1, 2024 5:57 PM
They may ask your reason for calling (instead of a menu)
"If you're a new customer and don't have an account, just say new customer.
You can also say, I don't have it.
I wasn't able to find your account.
Using that phone number. Let's try this another way. Do you know your account number?
In a few words, please tell me why you are calling."
Excerpt from a call with Sirius/XM
Friday, April 12, 2024 9:34 PM
They may ask you to say or enter information
"You currently do not have an outstanding balance.
Would you like to hear your balance again, get your billing history, make a payment, update your credit card, or redeem a gift card.
In order to save time when you reach an agent, please say or enter the five digit ZIP code of your SiriusXM account."
Excerpt from a call with Sirius/XM
Tuesday, March 26, 2024 4:06 PM
What are the hours and when should I call?
Sirius/XM operates the call center for this 866-635-5027 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 2,482 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sirius/XM phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sirius/XM staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sirius/XM is Sunday.The most busy day to call is Monday, which averages 247% more phone calls by comparison.Again, this is based on a sample of 2,482 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Tuesday, which is 247% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Sirius/XM representative is more consistent than the number of calls throughout the week.
Sun
Shortest
Mon
Tue
Longest
Wed
Thu
Fri
Sat
The best time to call
In summation, the best day to call Sirius/XM is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Sirius/XM number, but it is also the day with the shortest hold times.
Why call this Sirius/XM number?
Below is a sample of recent calls to Sirius/XM, and their purpose. Are any of these similar to the reason you are trying to call?
Subscription cancellation and plan change: "I was interested in canceling my subscription. I find I'm not really using it very much."
- From a call lasting 14m 8s , Apr 23, 2024 5:09 PM
Trouble accessing account: "I cannot connect at all. I've been trying to enter password, doesn't work, tried put another one, doesn't work."
- From a call lasting 22m 43s , Apr 23, 2024 4:19 PM
Cancellation request: "I just wanna cancel my account."
- From a call lasting 4m 40s , Apr 22, 2024 10:31 PM
Billing inquiry: "I noticed a charge on my credit card for XM and I want to know what it's for."
- From a call lasting 24m 56s , Apr 22, 2024 10:16 PM
Concern about account status: "I keep getting emails saying my Sirius has expired, is that true?"
- From a call lasting 3m 35s , Apr 22, 2024 8:58 PM
Updating vehicle information: "Hi. I sold my car that I had a serious in it. Now I got a new one. I wanted to switch it over."
- From a call lasting 11m 21s , Apr 22, 2024 7:52 PM
Transfer service to new car: "I want to set up my Sirius account in my new car and remove it from my old car."
- From a call lasting 4m 8s , Apr 22, 2024 5:02 PM
Update payment method: "I'd like to check on which credit card I have on my account."
- From a call lasting 8m 31s , Apr 21, 2024 9:59 PM
New account setup: "Yes. I'd like to sign up and activate and pay for the plan I guess you guys have."
- From a call lasting 22m 6s , Apr 20, 2024 9:27 PM
Updating account and plans: "I'd like to update my account to have a better monthly plan and remove one radio."
- From a call lasting 30m 3s , Apr 20, 2024 4:14 PM
I've had Sirius XM for about three years, but I'm selling my vehicle and will need to get it on my next vehicle. I don't really know how this process works since it's always just been linked to my vehicle. So I purchased my vehicle with Sirus enabled and the account has stayed the same since then. Therefore, I figured the easiest thing that I could do was just call the company and see how this works. I'm sure there's an easy transfer process, but I don't know it and I don't want to leave it to the dealer.
There are a lot of reasons people might end up on the phone with Sirius XM. They may have issues with their account, could have issues with billing, or might want to cancel their service. Sirius tends to trick people with introductory rates, which I've learned myself, so I imagine they get a lot of phone calls once the true prices kick in. Plus, there are tons of drivers who subscribe to the service so all of this would add up to a lot of daily phone calls. With that in mind, I guess the 5 minute wait I had wasn't bad, but no one likes to spend time on hold.
When I called Sirius, a voice assistant greeted me, saying, "Thanks for calling Sirius XM. Please tell me the phone number on your account including the area code. If you're a new customer and don't have an account, just say new customer. You can also say, I don't have it."
After typing in the number that is linked to my account, the voice assistant asked, "Are you calling regarding your upcoming or recent renewal?" I said no, and was told that my phone call would be transferred to the Sirius listening care center. I was also reminded that if I wanted to make changes to my account I could visit their website where there are plenty of options.
As I said, the wait wasn't terrible, but I was definitely on hold for over 5 minutes. It could've been the time of day I called too since it was late afternoon and people might be getting off work and calling. The agent who finally answered was pleasant and she talked me through the process of how I could transfer my account to a new vehicle. The process is a little confusing, but it's not complex and I have the information I need now.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Sirius/XM Customer Service
There are of course other ways to contact Sirius/XM customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sirius/XM provides this option.
Sirius/XM, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Sirius/XM, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Sirius/XM customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sirius/XM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sirius/XM agent. This phone number is Sirius/XM's best phone number because 82,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-635-5027 include Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge and other customer service issues. The Sirius/XM call center that you call into has employees from Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York and is open 24 hours, 7 days according to customers. In total, Sirius/XM has 6 phone numbers. It's not always clear what is the best way to talk to Sirius/XM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sirius/XM. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
