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Patagonia Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Patagonia.

What is the warranty period for Patagonia products? The warranty period for Patagonia products varies depending on the specific item. Patagonia offers a lifetime warranty for their products,... Read more

Is there a time limit for returning an item bought online? Yes, there is a time limit for returning an item bought online at Patagonia. We understand that sometimes a product may not meet your... Read more

Can I exchange an item I purchased online in the store? Yes, you can exchange an item you purchased online at a Patagonia store. Patagonia offers a hassle-free return and exchange policy... Read more

Can I cancel or modify an order after it has been placed? Yes, you can cancel or modify an order after it has been placed on Patagonia's website. However, it is advisable to act quickly as... Read more

What is Patagonia's return policy for items bought in-store? Patagonia offers a hassle-free return policy for items purchased in-store. Customers can return any unworn and merchandise within 30... Read more

Can I return an item I bought on sale or with a discount? Yes, Patagonia allows returns for items bought on sale or with a discount. Our customers can enjoy our Ironclad Guarantee, which ensures... Read more

Can I Return a Patagonia Item I Bought Online in the Store? Yes, you can return a Patagonia item you bought online at one of their stores if you live close to one or are willing to make the journey.... Read more

There's more!

Click below to show 5 more questions, answers, and complete guides to common Patagonia customer support problems.

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Recent reasons customers contacted Patagonia:

I filled out a repair request and sent my coat * weeks * weeks ago, but have not rec. a...

i ordered a pair of mens ironforge all season pants last december, and the waist was ti...

Dear Patagonia *My names Britta Barnes and I am a sophomore in High School in San Cleme...

Hi! I do not have an issue about any product, I actually have a question regarding a pr...

Hello,*I had a bunch of my gear stolen out of my truck while I was at work and was wond...

**** Little Tree Bend *Cedar Park, TX ********Dear Sir*Ma’am,*My name is Jake Gray and...

I want to Thank an employee in the customer service department. I had ordered a W's Mi...

Hi, no problem here. Just a question. I am a firefighter in Newark Ohio. Our firefighte...

Dear,**My name is Mia Thurman, and I am a part of Lincoln Middle School in Park Ridge...

Hello, I am currently deployed to a non disclosed location. Just want to reach out and...

I am trying to track down a returned order! It is order number*********. I used your r...

My mother bought me a Patagonia electronic gift card and I never received it by email...

My name is Paul Delorey. From **** to **** I was the president of JanSport Inc. *When I...

Thank you for your recent Patagonia Purchases.**We wanted to reach out and let you know...

My name is Sara Leclerc, I am an avid hiker, mountain climber and backpacker. In Augus...

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Does GetHuman work with Patagonia?

GetHuman does not work with Patagonia's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Patagonia at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Patagonia's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!