How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Insureon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press #
Here is how our research team describes the way the Insureon phone system greets you: If you know your party's extension, you may dial it at any time. Otherwise, please choose one of the following options. For the dial-by-name directory, press 0. If you're a new customer or have received a quote and know your agent's name, press 1. If you're a returning customer and have billing questions, press 2. If you have any other questions or would like to speak with your producer or account manager, please press 3. If you'd like to leave a message, please do so after the tone. After you're done, you can press the pound key for further options.
Below are some clips we've found from Insureon's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hello, and please listen carefully as our menu options may have changed.
Calls are recorded for quality assurance.
We're very excited to tell you about a special promotion for select callers.
This will only take a moment. By answering just a few questions, we will find out if this offer is right for you.
Are you or is someone in your household fifty years of age or older?
Press one for yes.
Otherwise, press pound."
Excerpt from a call with Insureon
Tuesday, March 12, 2024 1:22 PM
What are the hours and when should I call?
Insureon operates the call center for this 800-668-1984 phone number Mon-Fri 8:30am-5:30pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 27 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Insureon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Insureon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Insureon is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 27 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Insureon is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Insureon number, but it is also the day with the shortest hold times.
Conclusion and closing notes
This is Insureon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Insureon agent. This phone number is Insureon's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-668-1984 include and other customer service issues. Rather than trying to call Insureon first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Insureon has 1 phone number. It's not always clear what is the best way to talk to Insureon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Insureon. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Insureon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.