When I called this number I was caught a bit off-guard when the recorded message told me that I'd reached the Georgia Department of Revenue, motor vehicle division. However, it did turn out to be what I needed to get help with getting a new title, even if it sounded like it might have something to do with taxes. 

In just a few seconds it informed me that cash isn't accepted in the motor vehicle department local branches. This was a good reminder, and it reinforced that I did indeed call the correct number. 

The other irritating thing was that I didn't immediately get to a directory tree with an option to speak to a live agent. Instead, I had to listen to lots of recorded messages that didn't have anything to offer me. The recorded voice reminded me that I could visit the website 24/7 to get important information about titles, insurance, dealership questions, registration and more. It also stated that I could visit the e-services tab on their website to complete tasks online and save time. 

The automated message also advised me to head to the trucking portal on their website if I need information on commercial vehicles. That one seemed highly specialized and I can't imagine a lot of callers need it, but I listened just the same because I wanted to talk to a live person. 

At last, I was told that if I still need to talk to a representative, to please make sure I have my customer ID number, drivers license number, or letter from the DMV easily accessible. Then it sent me to a directory listing that told me to press one for titles, court orders, bonds, or judgment, press two for IRP, trip permits, press three for insurance, press four for transporter registration or press five for FAQS. 

After I pressed one, it took me to a second directory which advised me to press one for title and court bonds, press two for title status, press three for replacement titles, or press four for new titles. I pressed three since I needed to replace my title and was told to go online and apply or stay on the line. I had questions so I stayed on the line and was asked to press one for individual queries or two for business inquiries. 

So I pressed one again, and the system asked me to enter my drivers license number. It wasn't too good at catching the number and after missing it twice it put me on hold to talk to a representative. The hold music was classic 80s music, but I didn't listen long because in less than 30 minutes someone picked up. I appreciated the quick hold time after all the messages. The agent was friendly and answered my questions in just under three minutes.