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Disney Cruise Line Customer Service

Answers to Common Problems

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Disney Cruise Line.

Can I book spa treatments and other adult-exclusive experiences? Yes, you can book spa treatments and other adult-exclusive experiences on a Disney Cruise Line. The cruise offers a variety of indulgent... Read more

What documents are required to board the Disney Cruise? To board a Disney Cruise, guests are required to have several important documents. These include a valid passport or other approved... Read more

Can I bring my own food and drinks onboard the ship? No, Disney Cruise Line does not allow guests to bring their own food and drinks onboard the ship. With their exceptional dining options,... Read more

What is included in the price of a Disney Cruise? The price of a Disney Cruise includes a wide array of amenities and activities designed to make your vacation truly magical. Firstly,... Read more

Are there any dress code requirements for dining on the Disney Cruise? Yes, there are dress code requirements for dining on the Disney Cruise. During most dining experiences, the suggested attire is "cruise... Read more

Can I bring my own stroller or car seat onboard the Disney Cruise ship? Yes, you may bring your own stroller or car seat onboard the Disney Cruise ship. Disney Cruise Line allows guests to bring these items... Read more

What is the cancellation policy for Disney Cruise reservations? The cancellation policy for Disney Cruise reservations allows guests to cancel their booking without incurring any penalty up to 90... Read more

There's more!

Click below to show 4 more questions, answers, and complete guides to common Disney Cruise Line customer support problems.

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Recent reasons customers contacted Disney Cruise Line:

We need to modify an existing reservation

Cancel cruise booking Reference ********.

I would like to book flights for a Disney cruise

I want to cancel my disney cruise and see what the refund policy is

** adults and ** grandchildren (* under* YO)Was wondering about the cost? Grandparents...

I just completed a cruise on the Disney Magic under reservation * ******** - room...

Help me with my issue

Does GetHuman work with Disney Cruise Line?

GetHuman does not work with Disney Cruise Line's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Disney Cruise Line at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Disney Cruise Line's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!