You are looking up Shop.mattel.com customer care, so you probably already know who they are. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. They employ less than 50 people according to customers in the know.
GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. This kind of information and tooling can be very useful for large companies who tend to make it hard to speak to a real human being to solve complicated customer problems. For example, look at our SafeLink Customer Service page. Or take a look at our Optimum Customer Service page. We may not quite have as much of this available for Shop.mattel.com customer service issues or reviews, but we hope that you visit GetHuman again next time you have a problem with another company.
GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman's relationship is with consumers and not with Shop.mattel.com or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.