Philip Morris Customer Service

Contact Philip Morris & solve common issues

Use Philip Morris's Phone Number

Philip Morris's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Philip Morris. Below you will also find the phone and non-phone-based contact information we've gathered.

Philip Morris: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Philip Morris.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Philip Morris customer support problems.

Contacting Philip Morris customer support

Below you can compare and contrast the 3 ways to contact Philip Morris by looking at which ones are the fastest and which ones other customers recommend the most for solving Philip Morris customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Philip Morris across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-343-0975
Customer Service
2 mins5
917-663-2000
Corporate Offices
2 mins69
Online Help at philipmorrisusa.com
Customer Service
< 2 hrs71

Recent reasons customers contacted Philip Morris:

Trying to contact the Benefit center. I'm receiving benefits from my decease husband. D...
I have not received my coupon for my cigarettes that I used up on my reward points that...
Truthfully, I am and have always been pleased with Marlboro cigarettes. In fact, I had...
First of all I sent a earlier message and mo response so being I cant um complain abou...
If they are not original...you are losing a fortune, and have many dissatisfied customers!!
Good day**In Saudi Arabia, Marlboro is sold in a strange brown pack and they taste NOTH...
I have been purchasing long beach tobacco for years and recently I have noticed that th...
Have bought choice blue tobacco for a while now. Have just been told it has been taken...
I when to Richard Food Store on **** N. Rochbleau New Orleans.La ***** they have Kool L...
I bought an iqos * less than * months ago from an iqos store from Prague and the blade...
Why did you discontinue Virginia Super Slims? I smoked menthol, but you stopped them all!!
I would like to reach someone who can tell me where to send a physical letter about pro...
I bought a carton of L&M menthol ***'s, and when I opened the carton I found a pack of...
Hello there, yesterday I went to purchase my usual Dark blue ROTHMANS! That I have smok...
So I wanted to know if Marlboro Could Sponsor My Growing Youtube Channel because I am a...

Help me with my issue

Does GetHuman work with Philip Morris?

GetHuman does not work with Philip Morris's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Philip Morris at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Philip Morris's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Philip Morris at a Glance

Philip Morris has no chat option
Philip Morris has no customer email
Philip Morris has 1 help forum
Philip Morris has no twitter handle
Philip Morris has no facebook page
Contact information overview

Answered on this page:

What is Philip Morris' stance on cigarette addiction?
How does Philip Morris ensure the safety of its products?
What is Philip Morris' policy regarding youth access to tobacco products?
What is Philip Morris?
Solutions to common issues

Contacting Other Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!